SB
Stephanie B

1 reviews | Active since Mar 2012

09 Oct 2016, 17:41

Vodacom problems + Sim Swop

<p>What up with Vodacom?</p> <p>Vodacom service has been fantastic up until February this year. Suddenly my data dissapperaed and then again in May the same thing happened. I complained and in June Vodaom very nicely gave me 1G of data but 3 weeks later that also disappeared. I logged a complaint but I never heard back.</p> <p>Then during September between 2-5 times in a day I have had NO SERVICE.....I have been into the Vodacom store a number of times to find out what the problem was. I was told to reboot my phone but no one would admit to a problem (I have subseqently heard many people grumbling about the service) . Finally a friend suggested a sim swop. So I went to get a sim swop and was told it would take a few minutes - It took almost half an hour for Vodacom consultants to do the sim swop because Vodacom's new system C3D had "issues". The consultants were struggling to log into the system and the response time was slow. </p> <p>Something is not ok at Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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