Vodacom problems

I do have an account with Vodacom for the last 15 years plus. in the 15 years + I had 3 problems with Vodacom on my account, but this time it seems to me that I will not be able to sort this. I had 3 contracts on my account, last year November I saw they advertise that they had a special on 10gig day/10gig night for R149.00 incl VAT(just the sim). In December 2018 I took 2 of these contracts (1 x sim = R149.00 incl VAT) & (1 x sim and handset = R199.00 incl VAT). So now I do have 5 contracts with Vodacom In March I have send Vodacom a email and request a quote for a settlement amount for the 1 for R199.00 and the amount of months that is left on this contract. I NEVER received a quote on this as per my request, instead Vodacom CANCELLED this contract for R199.00 and put this on pays u go. Not sure why they did this, NOBODY told them that I would settle this contract - just requested an amount outstanding and months outstanding, I even went and speak to the Manager at the Greenacers Branch, in Port Elizabeth - his name is Daniel, he just told me he cannot help me. Why do they have managers, and cannot even help the customers. So my problems start, I battled for more then 2 weeks to get this back on my account and to re-connect this, ALL the data that were on this contract were gone, (I need this back), they add pro-rata data on this contract and I was charged for this, I was charged for a cancellation fee, I was charged for a re-connection fee. According to them all of this were credited, but not so sure of this? Now, a new problem arise on my account, since April 2019 all my contracts ( I have 5 contracts with Vodacom) have increased, except 1, my old 2gig data contract. I don't understand this, according to CustomerCare at Vodacom every year in April every contract are increased (all their clients), to be Honest since I do have an account with Vodacom not once have my contracts increased. I have spoken to 1 of the Customercare ladies, and she said that is what Vodacom do every year in April. Don't understand how this can happen if you do have a contract with Vodacom, and they advertise, the price on Media, R......... for 24 months, how can they increased the amount, when it suite them???? The lady at Customercare that I have spoken to keep on telling me that I have signed a contract in the Vodacom shop for these contracts, I told her that I have phoned Vodacom for my contracts and did not sign anything with Vodacom in their shop,

I am so sick of Vodacom, I will NEVER recommend them to ANYBODY, according to me their staff member does not know what they are doing, 1 why did they cancel my contract, WHO cancelled this? 2 what happened to my data that was on that contract, did one of Vodacom's staff member took this.? I want this bac****!! 3 why have my contracts increase, if they advertise a price for 24 months?

Is this what Vodacom is about, they can do what they want, whenever they want, and the customer just have to pay????

I recommend NOT to use Vodacom to ANYBODY!!!!!!!!!!!!

Thank you Marlene

I trust somebody could help me here