Vodacom problems

Good evening

I've been trying to renew my vodacom red vip contract with Vodacom's Retention department, after some struggle I received a call from Vusi in the Retentions department. Explained what I required and he was going to confirm the next day, two and a half weeks later still no call until I called and sent an email, did he call me. This time I had to go thru the entire process again.

He then then presented me with contracts that can be obtained from call centers and walk in stores, for those who are not aware of the Retentions department, this is the department that are able to assist businesses to tailor make a package to suit their needs.

Four weeks later my contract has expired and still without a renewed contract.

1) failed to attend to my inquiries repeatedly 2) requested a call back from his senior and have not heard back from him or anyone from Retentions 3) still paying for expired contract, which means I'm paying for a handset that is fully paid for.

I would be grateful if Vodacom would be able to resolve this problem urgently.