iH
ian H

1 reviews | Active since Nov 2016

24 Nov 2016, 06:25

vodacom problem still not resolved........10 days now

<p>Review written 15 November has reference. Problem is still not resolved. Contacting call centre is futile.....requested callback on 23 November.......never received. Have sent numerous response e mails to the e mail I received.....no response. STILL unable to purchase data using *111#</p> <p>No contact details provided for Rashieda,the sender of the e mail.</p> <p> </p> <p>Totally at a loss for how to proceed and Vodacom remains silent.</p> <p>This problem has been ongoing since October and Vodacom continually closes the fault report every time I call the call centre to load data!!!!!!</p> <p> </p> <p>Contract termination is becoming the only solution and port to another network</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Nov 2016, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

iH
ian H's update25 Nov 2016, 09:36
Reviewer Update

still no contact from Vodacom as per the above reply