1 reviews | Active since Dec 2018
Vodacom Prime Video ****
I wish to report Vodacom's ********* conduct. Their website advertises a promotion for Prime Videos and the qualiyiny criteria as stipulated on the site reads: Vodacom contract customers, as well as Prepaid and Top Up customers who’ve spent at least R150 on the Vodacom network in the last 30 days. When I phoned the customer line and having spoken to Tinkhipha, I was informed that it is only for existing customers who have been with Vodacom for 60 days. Nowhere is this fact stipulated. This promotion has led me to become a Vodacom customer, but it also has also left a bitter taste in my mouth as they are of the opinion that I can't read properly. Please see the promotion for yourself at url: https://www.vodacom.co.za/vodacom/services/amazon-prime-video. Please Vodacom, call me to give me an English lesson as I don't read 60 days in your wording. This is false and ********* advertising. Regards Lesley Claassen *** ***
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted with your query and provided the required information.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
YOUR APOLOGY IS PATHETIC AND SOUNDS VERY AUTOMATED. YOUR TEAM DID NOT ASSIST ME ,AND AGAIN, YOUR STREAMING PROMOTIONS ARE MISLEADING AND *********. YOU SHOULD BE ASHAMED OF YOUR BUSINESS ETHICS AS YOU ARE MISLEADING CONSUMERS. AT LEAST CHANGE YOUR WORDING ON YOUR SITE AS ANY NORMAL PERSON UNDERSTANDS A CURRENT CUSTOMER IS A CUSTOMER IRRESPECTIVE WHEN HE OR SHE JOINED. IF HE HAS JOINED YESTERDAY, THEN THE FOLLOWING DAY HE AUTOMATICALLY BECOMES A CURRENT CUSTOMER.
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted with your query and provided the required information.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
YOUR APOLOGY IS PATHETIC AND SOUNDS VERY AUTOMATED. YOUR TEAM DID NOT ASSIST ME ,AND AGAIN, YOUR STREAMING PROMOTIONS ARE MISLEADING AND *********. YOU SHOULD BE ASHAMED OF YOUR BUSINESS ETHICS AS YOU ARE MISLEADING CONSUMERS. AT LEAST CHANGE YOUR WORDING ON YOUR SITE AS ANY NORMAL PERSON UNDERSTANDS A CURRENT CUSTOMER IS A CUSTOMER IRRESPECTIVE WHEN HE OR SHE JOINED. IF HE HAS JOINED YESTERDAY, THEN THE FOLLOWING DAY HE AUTOMATICALLY BECOMES A CURRENT CUSTOMER.