Vodacom - Prime Video Lifetime access on us

On 9 September, I received an email from Vodacom promoting their “Prime Video Lifetime access on us” offer. Given the prevalence of online ****s, I was understandably cautious and called to verify its legitimacy. I was assured the offer was genuine, so I activated it on Saturday, 10 September. However, I immediately noticed that the Free Trial option remained active, which raised further concerns.

Seeking clarity, I visited Vodacom’s technical walk-in centre at Canal Walk on Sunday, 11 September. To my surprise, the staff there were completely unaware of the offer and directed me to call 082135. That number referred me to ***4, which then sent me back to 082135. This back-and-forth continued for nearly an hour, leaving me frustrated, anxious, and still without answers.

The lack of coordination and support has caused significant stress. I’ve spent time and energy trying to resolve what should be a straightforward query: will I be billed after seven days, and if so, why does the email claim “lifetime access on us”? None of the agents I spoke to could provide a clear response, and the uncer*****y has left me feeling misled and deeply unsettled.