KB
Kevin B

1 reviews | Active since Apr 2021

06 Apr 2021, 08:23

Vodacom pricing lies

Upgrade shocker....so Vodacom make me an upgrade offer online which I accept, go through the motions, receive the email from them confirming the value of the upgrade per month (which i still have) so i reckon life is good. Get an SMS from them stating the upgrade, but hey, the amount is different, like 3 times more. so I call them this morning to figure it out and get told that its probably a website pricing issue, but that they have a disclaimer in place to revise pricing as they want so what was displayed and sent to me via email is pretty much worthless. I think I've been with them since the beginning of mobiles .........time to move on to a new provider....

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Replies (2)
Vodacom
Vodacom's reply06 Apr 2021, 09:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Apr 2021, 14:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided to you, your query has now been resolved. Regards Consumer Website Team

Best regards,