SW
Sandra W
1 reviews | Active since Feb 2017
02 Mar 2023, 06:40
Vodacom price plan changes *******
This is the second time that Vodacom has informed me midway through a contract that they are changing my price plan because my current one is “outdated”. At the time that I signed and accepted the current one it wasn’t outdated and if Vodacom then decides that it is outdated before my contract expires, then they have to just keep me on the one that I signed up for until my contract ends. I am not allowed to change anything halfway through, so neither is Vodacom. Vodacom, you always ask “how likely am I to recommend Vodacom?” Well, my answer is a big fat ZERO!!! And when my contract expires, I will be changing to another company!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Mar 2023, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2023, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Mar 2023, 17:16Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2023, 17:16
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
SW
Sandra W's updateReviewer Update
03 Mar 2023, 00:16As I said, I will be changing to another company when my contract expires!
SW
Sandra W's update03 Mar 2023, 00:16
Reviewer Update
As I said, I will be changing to another company when my contract expires!