LN
LUCKY N
1 reviews | Active since Dec 2013
09 Apr 2019, 14:40
Vodacom Price Increase on a 24 month contact
Dear Vodacom,
Please note that on the 26/03/2019 I took a 24 month sim only data deal contract of R60GB per month for R349 at your shop in Greenstone but to my surprise when I check my invoice for April is showing that i'm going to be debited R369. Today the 09/04/2019 at 14:26 I called your Customer Care line and I was assisted by Gugu Nkosi who told me that my contact subscription has increased which I totally disagree with cos ever since i had contracts I never had of a subscription increasing during the 24 month i signed up for. Please assist.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
09 Apr 2019, 15:38Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Apr 2019, 15:38
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
