LN
LUCKY N

1 reviews | Active since Dec 2013

09 Apr 2019, 14:40

Vodacom Price Increase on a 24 month contact

Dear Vodacom,

Please note that on the 26/03/2019 I took a 24 month sim only data deal contract of R60GB per month for R349 at your shop in Greenstone but to my surprise when I check my invoice for April is showing that i'm going to be debited R369. Today the 09/04/2019 at 14:26 I called your Customer Care line and I was assisted by Gugu Nkosi who told me that my contact subscription has increased which I totally disagree with cos ever since i had contracts I never had of a subscription increasing during the 24 month i signed up for. Please assist.

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2019, 15:38
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team