KN
Kumaren N
1 reviews | Active since Dec 2024
13 Mar 2025, 18:57
Vodacom Price Increase not 4.5%
Vodacom says that they are increasing contract prices by 4.5% which isn't true. I have two contracts with them and the one will be increased by over 10% and the other close to 12%.
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Replies (3)
Vodacom's replyOfficial
14 Mar 2025, 07:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Mar 2025, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KN
Kumaren N's updateReviewer Update
21 Mar 2025, 16:56You said 4.5% increase in your communication and then you increased my contracts by 10+% on each contract each. You also have not added any value in terms of data or airtime. Both of which are dishonest statements. This is deception and dishonesty.
KN
Kumaren N's update21 Mar 2025, 16:56
Reviewer Update
You said 4.5% increase in your communication and then you increased my contracts by 10+% on each contract each. You also have not added any value in terms of data or airtime. Both of which are dishonest statements. This is deception and dishonesty.
KN
Kumaren N's updateReviewer Update
22 Mar 2025, 16:53Hi,
I'm not satisfied with your response, I would like to escalate this to the next level within Vodacom. I've tried your customer care email as well your contact centre number. The email did not work and I'm unable to get through on the contact number provided.
Please therefore escalate this alternatively, provide me with a contact email for the relevant person/department.
Regards
Kumaren
I'm not satisfied with your response, I would like to escalate this to the next level within Vodacom. I've tried your customer care email as well your contact centre number. The email did not work and I'm unable to get through on the contact number provided.
Please therefore escalate this alternatively, provide me with a contact email for the relevant person/department.
Regards
Kumaren
KN
Kumaren N's update22 Mar 2025, 16:53
Reviewer Update
Hi,
I'm not satisfied with your response, I would like to escalate this to the next level within Vodacom. I've tried your customer care email as well your contact centre number. The email did not work and I'm unable to get through on the contact number provided.
Please therefore escalate this alternatively, provide me with a contact email for the relevant person/department.
Regards
Kumaren
I'm not satisfied with your response, I would like to escalate this to the next level within Vodacom. I've tried your customer care email as well your contact centre number. The email did not work and I'm unable to get through on the contact number provided.
Please therefore escalate this alternatively, provide me with a contact email for the relevant person/department.
Regards
Kumaren