1 reviews | Active since Mar 2009
Vodacom Price Increase and contract change without consent ( as per Vodacoms Terms & Conditions )
Call logged 19 April 2024. Still awaiting the receipt of call numbers, hence this mail to hello peter.
Price increase on all 4 lines as at 01 April 2024. I thought that this is an April Fools joke. But it is not. After 30 years Vodacom is unable to calculate fixed monthly deals for 24 months. Even with systems and data at hand.
Home LTE that was take in 2022. No increase last year. However there is an increase this year.
Other 3 lines were renewed between November 2023 and January 2024. When renewing the contracts I checked with the consultants and was advised that the prices would be the total amount that I would be paying for the next two years if I did not exceed the limits. This can be verified with your telephone calls. Two of the lines renewed are for airtime only. Hence there are not devices. On one of the lines renewed, I selected a flexi 140. This has now changed to a flexi 150.
At the time of my call, I was asked to check the terms and conditions. However, me enquiring with the consultant, I think overrides that.
Unless you are interested in addressing the issue and keeping your work ( honoring your contract ), then lets chat. This is very rare these days. Otherwise, hise behind your terms and conditions.
Nor have you taken the time to verify the telephone contracts taken recently that specifically enquires if the prices for the contracts are fixed for the next two years.
With Vodacom celebrating 30 years of being in business it is an extremely poor showing that with the information and systems in place you are unable to create fixed two year contracts.
Blah, blah, blah "terms & conditions". First listen to the telephone recordings of the contract renewal.
Going forward will not renew contracts as they come to the end of their term.
All the best going forward.
Nor have you taken the time to verify the telephone contracts taken recently that specifically enquires if the prices for the contracts are fixed for the next two years.
With Vodacom celebrating 30 years of being in business it is an extremely poor showing that with the information and systems in place you are unable to create fixed two year contracts.
Blah, blah, blah "terms & conditions". First listen to the telephone recordings of the contract renewal.
Going forward will not renew contracts as they come to the end of their term.
All the best going forward.