SB
Shenikah B

1 reviews | Active since Jun 2019

13 Jun 2019, 14:48

Vodacom 'Price increase"

in January 2018 I signed up for a R300 contract with Vodacom, which comes from my bank account monthly. Going through my statements I realized that Vodacom has increased my contract by R47.25 the first 6 months, then they started billing me R49 more 6 months after that and now my contract stands at 57.24 more than what I signed up for. To my knowledge is this even allowed or acceptable? I have had mobile contracts with other providers before and never EVER have I paid more than what I signed up for.. When contacting Vodacom, a consultant called me and sent me my first statement received from Vodacom, she then advised that she would handle the matter over to the billing department where all I received was an automated email stating their price increases.

I get that prices are increasing but if you sign up for a contract of R300 that’s what you expect to pay for the entire period, correct ?????????? I am utterly disgusted with this matter and I feel like other customers need to be aware of this, as we all have budgets and don’t want any surprises later down the line.

VODACOM , YOU HAVE DISAPPOINTED ME AND I WILL NEVER USE OR ADVISE ANYONE TO MAKE USE OF YOUR SERVICES EVER!!!!!

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Replies (2)
Vodacom
Vodacom's reply13 Jun 2019, 17:14
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Jun 2019, 17:18
Official
 Dear Customer,  Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019.  Please see the following link for more information related to the pricing changes:  https://www.vodacom.co.za/vodacom/terms/pricing-guide/  Regards,  Vodacom Consumer Website Team 

Best regards,