1 reviews | Active since Nov 2010
VODACOM PREYING ON THE PUBLIC
Well done Vodacom, You have successfully trapped me into a contract where apparently I don't get a new device. I was happily on the Talk500 and now I am on the Red Classic contract paying a "cheaper" rate because I opted at the time to not get a new device. Your call centre politely informed me that tough "yes you do have to continue to pay R1230 pm even though you have no device". Wonderful! Or I can get a new contract and a new number! This is ********, I have got 40 hours talk time, why have you oversold me? I have had my number for 20 years. I was happily with Autopage for 15 years! Why did you not explain that I wouldn't qualify for a device if I "UPGRADED" my contract! How is this an upgrade??
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We apologise for the delay in resolving this query.
I sent you an e-mail with feedback.
Regards
Moddy
Good day
We apologise for the delay in resolving this query.
I sent you an e-mail with feedback.
Regards
Moddy
