LR
Lucrezia R

1 reviews | Active since Nov 2010

23 Apr 2018, 16:12

VODACOM PREYING ON THE PUBLIC

Well done Vodacom, You have successfully trapped me into a contract where apparently I don't get a new device. I was happily on the Talk500 and now I am on the Red Classic contract paying a "cheaper" rate because I opted at the time to not get a new device. Your call centre politely informed me that tough "yes you do have to continue to pay R1230 pm even though you have no device". Wonderful! Or I can get a new contract and a new number! This is ********, I have got 40 hours talk time, why have you oversold me? I have had my number for 20 years. I was happily with Autopage for 15 years! Why did you not explain that I wouldn't qualify for a device if I "UPGRADED" my contract! How is this an upgrade??

0
Replies (3)
Vodacom
Vodacom's reply23 Apr 2018, 16:52
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

LR
Lucrezia R's update23 Apr 2018, 16:58
Reviewer Update
You will need to contact me on my landline as my cellphone is not working and apparently I do not qualify for a new device until 2019. Useless contract and so overpriced. Inbox me for my landline number
Vodacom
Vodacom's reply09 May 2018, 15:32
Official

Good day

We apologise for the delay in resolving this query.

I sent you an e-mail with feedback.

Regards

Moddy