BG
Belinda G

1 reviews | Active since Apr 2014

27 Mar 2015, 09:22

Vodacom preying on exhisting clients

I can not believe Vodacom think it's appropriate to increase the contract pricing of existing clients. Why can you change pricing at will but customers have to abide by your rules for two years? You should just have started charging more for new contracts and upgrades. Targeting people who thought they had an agreement with you is just despicable. So much for thanking customers who are loyal to you. Well, this loyal customer of 8 years will be moving over to another provider in the next few days. I was due for an upgrade but I will not stay with Vodacom after what you've done. My husband was going to move to you this coming month but since you don't stick to agreements he will also not risk signing a Vodacom contract. Because who knows when you will increase your pricing at will again. I will also be convincing my father who has been a Vodacom customer since you started in South Africa to move over to another provider. We are all business professionals who have spent a lot on data and calls and will continue to do so with someone else. I am sure other people will also move away from you. Bad move Vodacom. You could have handled this very differently

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 16:10
Official
Hello Crocanoir,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team