IM
Itumeleng M
1 reviews | Active since Mar 2014
22 Feb 2022, 08:37
Vodacom preventing me from porting out to Cell C.
I've been trying to port out to Cell C however your call centre agent states that I must wait 2 months before making a request.
This is unacceptable since I'm unable to make calls since your network is horrible in my area and there is no good coverage.
Why are you preventing people from porting out from your services?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Feb 2022, 09:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2022, 09:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IM
Itumeleng M's updateReviewer Update
23 Feb 2022, 16:30 In terms of section 68 (1) (b) read with section 4 of the Electronic Communications Act (Act no. 36 of 2005), as amended.
Section 6 of the Porting Process, § (2) Port Request and Activation (a) states that subscribers are not allowed to port again within one (1) month of a successful port, measured from the Porting Time. After one (1) month has lapsed, a new port can be requested, and a new Port Request and Activation process can be initiated.
Section 10 of Porting Rejection § 1. (I) states that you can only reject a port if the number has already been ported within on (1) calendar month not two calendar months.
Section 6 of the Porting Process, § (2) Port Request and Activation (a) states that subscribers are not allowed to port again within one (1) month of a successful port, measured from the Porting Time. After one (1) month has lapsed, a new port can be requested, and a new Port Request and Activation process can be initiated.
Section 10 of Porting Rejection § 1. (I) states that you can only reject a port if the number has already been ported within on (1) calendar month not two calendar months.
IM
Itumeleng M's update23 Feb 2022, 16:30
Reviewer Update
In terms of section 68 (1) (b) read with section 4 of the Electronic Communications Act (Act no. 36 of 2005), as amended.
Section 6 of the Porting Process, § (2) Port Request and Activation (a) states that subscribers are not allowed to port again within one (1) month of a successful port, measured from the Porting Time. After one (1) month has lapsed, a new port can be requested, and a new Port Request and Activation process can be initiated.
Section 10 of Porting Rejection § 1. (I) states that you can only reject a port if the number has already been ported within on (1) calendar month not two calendar months.
Section 6 of the Porting Process, § (2) Port Request and Activation (a) states that subscribers are not allowed to port again within one (1) month of a successful port, measured from the Porting Time. After one (1) month has lapsed, a new port can be requested, and a new Port Request and Activation process can be initiated.
Section 10 of Porting Rejection § 1. (I) states that you can only reject a port if the number has already been ported within on (1) calendar month not two calendar months.