Vodacom preventing me from canceling my contract?

<p>I have been a vodacom customer ever since a got my first cellphone (in total -+ 10 years). In the past 2 years i have received terrible service from vodacom. ranging from mysterious data usage, incorrect data billing (which required me to relog a ticket 3 times, took 3 months to investigate and was only paid back half of what was owed) and to very incompitant customer service. As a result i chose to move my bussiness elsewhere. BUT what a mission to cancel the contract. I have been on hold for more than 10-15 minutes on 3 occasions (one being in one of your customer care stores). this fits perfectly into the theme of why i am leaving vodacom. is this vodacoms sneaky attempt not to lose customers or to milk as much out of them before they eventually do get to leave? My current phone is broken so i need to get one, thus time is of the essense for me to get this done.</p>