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Anna F

1 reviews | Active since Jul 2016

26 Sept 2018, 19:18

Vodacom pretends to respond

Hellopeter shows that Vodacom responds??? It only responds with a standard reply then ignores further client comment. See: https://www.hellopeter.com/vodacom/reviews/vodacom-******ion*****- ********** I am really angry now.

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Replies (3)
Vodacom
Vodacom's reply26 Sept 2018, 19:40
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

AF
Anna F's update26 Sept 2018, 20:53
Reviewer Update
That's what you wrote before & ABSOLUTELY NO CONSULTANT HAS YET PHONED ME!!!!!!!!! I AM GOING TO REPORT VODACOM FOR CONSTANT HARASSMENT WITH THOSE NEVER ENDING INVASIVE RECORDED MESSAGE DEMANDS.
Vodacom
Vodacom's reply27 Sept 2018, 07:42
Official

Dear Customer,

Please be advised that we've responded via email as previously requested.

Should you require any further assistance, don't hesitate to respond to the email and we'll make contact thereafter.

Regards
Consumer Website Team