KM
Karen M
1 reviews | Active since Jan 2018
07 Jun 2022, 23:56
Vodacom pretends customers are visiting their stores
Vodacom frequently sms’s me that I am in a queue at one of their stores and then thanks me for visiting. A call to the call centre informed me it is a ploy to generate traffic in their stores and to ignore the sms’s. Some days I get 4 or 5 of these sms’s. I have tried to stop them but the call centre can’t help me and Vodacom does not reply to my email.
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Replies (2)
Vodacom's replyOfficial
08 Jun 2022, 08:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2022, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Karen M's updateReviewer Update
19 Jun 2022, 07:16Vodacom has hopefully removed me from the problem and phoned me repeatedly to check if I am still getting the **** sms’s. Thank you Vodacom.
KM
Karen M's update19 Jun 2022, 07:16
Reviewer Update
Vodacom has hopefully removed me from the problem and phoned me repeatedly to check if I am still getting the **** sms’s. Thank you Vodacom.