Vodacom prepaid tariff plan issue. Anyone can help?

Item: Vodacom
Rating: 1
Author: Mustafa C

Hi. Inhave recently ported my number to vodacom but unfortunately tariff plan is killing me. I cannot buy Vodacom Allnet Voice Bundle at all. I have tried call center but almost in possible to speak with agent. None of my options are suiting for me and also Virtual Agent is not so clever actually lets say even stupid. There is no waybto talk VODACOM? Ok, i went to Vodacom Shop in Johannesburg /Momentum building today and agent also could not help at all. So how come i cannot buy voice bundle via Vodacom app or 135#... Is there anyone there you can help me for my prepaid tariff plan? Otherwise i ll just go back my old provider. Kind Regards. Mustafa

Helpful (0)

Replies (1)

Vodacom's replyOfficial

24 Nov 2021, 06:24

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Nov 2021, 06:24

Official