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WS
Wayne S

1 reviews | Active since Oct 2020

12 Dec 2020, 20:40

Vodacom Prepaid Data Master pass

On the 2nd of October 2020 I purchased a prepaid data bundle. The amount was R119.00. Payment was made using the master pass app. I noticed i still havnt received the data by the nextday. The following week I went to Vodacom store in Irene village. To try get a refund or my data. All they could do was log a query for me. The next day I got an sms from Vodacom requesting proof of payment. I'm now sending email number 5 to Vodacom. It's been almost 2 months now. Still no refund or data. I with u could just speak to a human. If you call the you get transferred form one automated service to another. The time and effort all for R119.00. Maybe they now well eventually give up.

0
Replies (5)
Vodacom
Vodacom's reply13 Dec 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
WS
Wayne S's update23 Dec 2020, 06:00
Reviewer Update
Got a call from them. I needed to email him pop and would sms me the email address,
Im still waiting.
WS
Wayne S's update29 Dec 2020, 09:00
Reviewer Update
It's now the 29th of December. Still no reply from Vodacom. I've probably spent more money on data sending emails that the money I originally spent
WS
Wayne S's update18 Jan 2021, 03:34
Reviewer Update
on the 22 Jan 2021 I got an email from vodacom requesting bank statement reflecting payment. How long will this take,
Just got a reply that the matter is in hand with Hellopeter team now im confused..

WS
Wayne S's update24 Jan 2021, 06:02
Reviewer Update
yes is has. Thanks. You do know it look over 3 months to sort out