NR
Nitesh R
1 reviews | Active since Oct 2018
22 Jul 2021, 18:51
Vodacom prepaid data bundle invoice
I require an invoice for a databundle I purchased on your app using my credit card. I have been sent an itemized billing for the incorrect number, and billed accordingly. I didn't ask for the itemized billing, nor does it help me.Your customer service consultants don't seem to understand the request. I've been told the system doesn't cater for it, to I must just check my bank statement. I require an invoice!!! Just heads up, I've been with vodacom for 23 years, your customer service department isn't what it used to be.
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Replies (3)
Vodacom's replyOfficial
23 Jul 2021, 07:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2021, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jul 2021, 19:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our relevent department and advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Jul 2021, 19:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our relevent department and advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,
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Nitesh R's updateReviewer Update
26 Jul 2021, 19:59I have been in contact, however the problem remains. I still don't have an invoice for the transaction.
NR
Nitesh R's update26 Jul 2021, 19:59
Reviewer Update
I have been in contact, however the problem remains. I still don't have an invoice for the transaction.