Vodacom PREPAID customer

I am a Vodacom prepaid customer.

My cell phone number was hacked back in May and the hacker took over my WhatsApp asking people for money. The hacker used TOBI to do a sim swap.

I contacted Vodacom the same day but they couldn’t “assist” because at that time I was in Europe. I had to wait until I got back.

When I got back I was still not assisted for a while and when they finally assisted me with getting my number back they refused to do eSIM as my phone only uses eSIM.

They said unfortunately they don’t help PREPAID customers with eSIM and I must just give up.

I tried potting my number to another network for assistance with eSIM but Vodacom is still not letting go of my number.

Vodacom is trash! I’m so tired and I paid for 6 eSIM vouchers without being assisted!!!