AR
Ashruf R
1 reviews | Active since Oct 2011
25 May 2026, 12:19
Vodacom prepaid
Why is vodacom making it so hard to convert a contract to prepaid. I have been on the phone a few times this morning being passed from one agent to another. They eventually said that they would call me back. Was called back by a sales rep who tried to dissuade me from going prepaid and when I refused he told me someone else will call me with regards to terms and conditions. This is the thanks I get for being a customer for over 25 years?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 May 2026, 12:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 May 2026, 12:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jun 2026, 10:57Dear Customer,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
You have confirmed that your query and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
You have confirmed that your query and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jun 2026, 10:57
Official
Dear Customer,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
You have confirmed that your query and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
You have confirmed that your query and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team