Vodacom Premium Agreement

Hi There I had a vodacom data contract which will end 11/07/2020 so on 06/06/2020 i called the Vodacom cancellation line **********.I spoken to a operator who help me and he also asked me if i do not want to upgrade my present contract. He offered a package of 20 Gig Anytime and 20 Gig Night Time with the mobile router Huawei model R218h for the price of R239 per month for 24 months plus a Video Ticket.I accepted the deal.

When i received my first bill it shows that my monthly premium will be R289.That is not what we agreed over the telephone .I also did not received the video ticket.My first call was on 20/07/2020 and i am still calling once every week and nobody can fix the problem. Some of the operators say that it is on the right price and others say it is not and that they will send email to the supervisor of the operator who helped me. Last time i called they say that the operator who helped me is not working there anymore. They also say they can reverse the contract but they do not explain to me what will happen after that and what will i pay if it is reversed and what about the wrong premium that i paid now for 4 months. I called so many times that they block my number for calling the toll free number and that i must call ********** that is R2.00 per minute. I have been a Vodacom client from 1998 that is 22 years with the same phone number from that time. Vodacom's Internet speed and normal calls is very good and do not have anything bad to say about that only problem is now with this in 22 years .I also a data client with Vodacom from 2011 that's 9 years.

Who can help me with info of what to do because i do not get anywere by calling the Vodacom.

Thank You

C Mouton