CW
Chantelle W
1 reviews | Active since Sept 2021
27 Sept 2021, 14:45
Vodacom premature cancelations a waste of time and money.
On the 27th of July 2021, I requested premature cancelations for 5 of my vodacom lines. I accepted and paid for the quotes, yet I am still being billed for 2 of them. After numerous phone calls and promises of escalation, I am still to receive any feedback. Retention centre also doesn't respond to emails. No wonder I AM CANCELLING.
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Vodacom's replyOfficial
27 Sept 2021, 15:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Sept 2021, 15:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team