Vodacom prefers ro rip customers off, Instead of assisting to build a positive relationship!!! Pathetic Vodacom!!

Vodacom in my opinion is a pathetic company when it comes to accommodate their clients. In January this year I requested to migrate my contracts to a more affordable plan that I can afford, and this was declined. People’s circumstances change from time to time and have massive financial implications on ones lives. I am now being questioned for why I want to cancel one contract but I’m trying to change my monthly installment so that I can re-submit my debit order instruction to ensure on time payment etc. Also one of my lines is due to upgrade but your consultants questions why I want to upgrade??? And this together with the one ‘cancel’ line will decrease my monthly payment to a more affordable amount.. Why do vodacom insist that customers continue to pay your company monthly installments similar to those of a car payment? Are you not supposed to act in best interest of your so called customers??? Why is the device questioned?? It makes no sense that you want to determine customers handheld choices…instead of acting in your customers financial well being in order to better manage their account???? Why does vodacom ******* their customers??? Insisting that monthly bills can be over R2000…….and in the meantime my family suffers financially during the month when there is no food to eat????? I demand answers this is not my first review about your company……….it takes ages for you to respond and whenever you decide to respond you have all sorts of explanations to justify your pathetic internal procedures, which I’m sure you can override to accommodate both the client as well as your business to ensure that we continue to build a healthy relationship. Having said that I want to cancel the line in question and I will not settle for a handset that is not similar to my current device! I demand urgent feedback….and will going forth inform other consumers on all relevant platforms…………