Vodacom pre paid account locked!!!!

It’s been almost a month now and my prepaid number’s account is locked. I cannot receive calls or make phone calls. No sms can be sent or received. Customer care has been useless (for lack of a better word). They gave me an email address which no one has even bothered to reply. Went to a vodacom shop several times and same story, they sent an email no response. All I hear is that my number is under investigation for *****. Another consultant said I used “free data”. I find the accusation crazy because how do I even use data which I don’t have the so called “free data”. All the services I used on that number I paid for including the data. Funny thing is there is airtime and data on that account so how then am I accused of using free data when there is positive balances on the account.

Can someone please contact me and tell me what is going on because this is really puzzling. The run around is emotionally draining. I need to use my airtime on that account to pay for other services like Netflix and to get OTP’s to access other services. Please no calls from consultants that are going to waste more of my time, I need to be told exactly what I am being accused of and since from my side I know that I did nothing wrong I demand that my number be unlocked immediately. I would like to believe given the time line that I have been very patient with Vodacom.