XS
Xabiso S

1 reviews | Active since Nov 2015

06 Nov 2015, 00:09

Vodacom - #PowerToWho??? Poor/No Internet connect

For the past week I have been experiencing poor internet connectivity from both my android smartphone as well as 3G mobile device. Strange enough that this happens after 23:00 at night. Last night I could not get any internet connection meaning that I could not respond to any important work related matter, I could not download study material, and no WhatsApp messages could be received/sent. <br> <br> I reported this to Vodacom customer service at 23:10 last night and was advised that this is a national problem, they are working on it. If that is the case why has there been no communication to Vodacom users of this? <br> <br> Tonight at 23:00 I could not connect to internet on 3G and my phone was again not of service. Again I called the customer service, spoke to a guy by the name Kutloano, and was advised that this may be caused by too many people connecting on internet at this time, there is a server problem, technicians are working on it, nothing can be done. I am very disappointed that this has not been communicated (through text messages to users.<br> <br> Are there server problems at Vodacom affecting the whole country?<br> Have we lost the Power?<br> <br> #loadshedding<br> <br> Vodacom- #PowerToYou

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Replies (1)
Vodacom
Vodacom's reply06 Nov 2015, 09:27
Official
Hello xsigudu,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites