Vodacom powerflex south africa

I signed up for the Powerflex bundle over a month ago. I paid and the Sim was couriered to my house. Everything worked fine up until this morning.

My account has not been debited for the second month's renewal and I cannot make any outgoing calls.

I managed to speak to the vodacom call center and they are clueless and are giving me generic answers. The only solution they can give me is to log a service call which the call centre agent has informed me that it will take 5 working days for them to get back to me.

This is unacceptable and poorly executed service.