Vodacom Powerflex

Good day

Please assist the customer with Powerflex allocations, customer purchased Powerflex sim at R449 for 17GB data bundle ( valid for 60 days ), unlimited Anytime voice bundle and unlimited sms, furthermore customer received their package on 30th of March 2024 and her sim was not active when they insert it on their device then the customer called the Customer service seeking for assistance for activations and she was advised that she can do a sim swap and she will get all her balances back on their old number for which the customer was misled by an agent , however customer did a sim swap as advised but did not receive any of her Powerflex balances. Customer would like to get back their balances or refunded their money back and also Customer would like their bundles to be allocated on her old number if possible. Please assist Order number : E***

This email was written by Thando Mhlanga so I get assistance a month ago. I have been calling vodacom customer service so many times I lost count without any help. today they have deducted R449 again from my account and I don't access their unlimited airtime nor data. Can vodacom please pay back my money and stop deducting money from my account.