HZ
Heinrich Z

1 reviews | Active since Dec 2016

08 Dec 2016, 10:53

Vodacom "Power to you" Really it should be "Power of attorney from us to you"

<p>Hi</p> <p> </p> <p>I can't believe it came to this Please see attached statement from Vodacom R1800.00</p> <p> </p> <p>It all started where I got an Internet bundle from Vodacom Were I got a laptop with it "macbook air"</p> <p> </p> <p>I paid the internet account up until the contract ended</p> <p> </p> <p>My laptop has been ****** and needed to claim from the insurance, my insurance told me to get the contract from Vodacom to prove that I had a laptop from Vodacom.</p> <p> </p> <p>I have called Vodacom and asked them for this numerous times and had no response the claim was rejected from my insurance and now it look like I tried to **** them, my insurance told me they will keep this open for another month till I get the contract, so I TOLD VODACOM IF I DON'T GET THIS CONTRACT I WILL STOP PAYING MY VODACOM BILL maybe raising alarms with them but they don't CARE!!!! So I stopped paying I had something like 3-4 months left on my contract and now they are sending me Lawyer letter for Payment, I am in shock how dare they dictate me like this I AM A CUSTOMER!!!! "maybe look at How long I am a client, why did he stop paying us?, why is he unhappy, why has he called the complaints department", just shows you what type of people work there.</p> <p> </p> <p>I am still waiting on an answer from Vodacom</p>

0
Replies (2)
Vodacom
Vodacom's reply08 Dec 2016, 11:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

HZ
Heinrich Z's update18 Jan 2017, 14:56
Reviewer Update

This is more than a month now and still no reply

just shows you