VODACOM - Power to who?

<p>Our Cookin ***gly Wiggly retail store has a VOIP phone service which has been in operation for a year, this service has not worked for the past <em><strong>month</strong></em>. We have made <em><strong>35</strong> </em>phone calls to Vodacom, have spent days in total on the phone trying to get this sorted as it has a major effect on our business especially this time of the year, have lost valuable business and have suffered verbal abuse from customers who have persisted in tracking us down in order to obtain service. Vodacom has shunted us from pillar to post, will not send a technician out to site and I find this more than shocking and totally unacceptable. A contract and debit order is in place so why should they bother? A business is non existent without communication.</p> <p>We have been personal and business clients with Vodacom for the past 16 years and currently our service account withVodacom for our 2 VOIP services and 2 mobiles average R6 000/month. Do the math - At our Cookin Store at ***gly Wiggly, Lions River we pride ourselves on stocking authentic international brands and our customer service we offer - a memorable one. Well this certainly isn't! There should be an opton for zero star rating. Our hands are tied, this company is making the money and where does the power lie - certainly not with us. I challenge you Vodacom to respond!</p>