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RL
Renier L

1 reviews | Active since Oct 2016

04 Dec 2016, 22:48

Vodacom - Power to who?

<p>I logged a query (Ref: 1- ********** 3980) in September 2016.</p> <p> </p> <p>My request was for Vodacom to install a signal booster in my house as I have no service on the ground floor. I phoned for an update after receiveing no feedback for a couple of days and was informed that the query would be escalted. It's now been 3 months and still not feedback.</p> <p> </p> <p>I would like feedback on this query.</p> <p> </p>

0
Replies (7)
Vodacom
Vodacom's reply05 Dec 2016, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Dec 2016, 12:47
Official

Dear Client

We apologise for the signal problems you have been experiencing.

I have escalated this matter to the Network Team to contact you with feedback.

Kind regards

Vodacom Consumer Website Team

RL
Renier L's update27 Dec 2016, 17:54
Reviewer Update

Dear Vodocam

Still no feedback...

Kind Regards

RL
Renier L's update16 Jan 2017, 13:46
Reviewer Update

Dear Vodocam

Still no feedback...

Kind Regards

RL
Renier L's update21 Jan 2017, 19:37
Reviewer Update

Dear Vodocam

Still no feedback...

Kind Regards

RL
Renier L's update20 Jul 2017, 10:59
Reviewer Update

still not feedback... almost going on a year now! Still not resolved??

RL
Renier L's update31 Aug 2017, 21:32
Reviewer Update
Congratulations Vodacom.... Coming up on our 1 year anniversary of this logged call. Still not resolved??