VODACOM_ power to them in sucking every last cent

ref number A1-X3OV-AJSY3.. I don't know if that's the latest ref as I have lost track of the ref received by Vodacom as that's the only info we receive which no begging is required. Basically I logged a complaint concerning the network which nothing was done, was only told that there is word for the tower to be installed but they didn't mention when and which year. One year past n told vodacom to cancel all 5 lines as patience has ran wild like my bill. Quick to send the invoice but that's all. I told vodacomvthat I won't be held liable for premature cancellations due to no solution and no outcome received from them. A week ago they sent a mail of +- R5000 cost due n also requesting me to pay my last month bill with smses everyday but can't do what is expected of them. I want this matter taken up to the top as Vodacom will check my records that I never messed around and clearly I'm not starting now. Vodacom need to be liable for the amount as service was not randered and I refuse to pay it and will take it up if need be. I even made it clear to the consultant that il will need it done asap and all my numbers moved to prepaid and that I refuse to pay the amount.