Vodacom Power to ***** from YOU our clients

I since had a contract with Vodacom SA, contract elappesd and I was due for an upgrade. I did not take the offer for an upgrade as I did not want to upgrade, however since I had good customer record, a Vodacom employee, in a Secunda Vodacom shop decided to frodulaty use my information and does an upgrade, this was done between January and February2018. I since received a debit as Vodacom did not verify not contact me. That was the only time I found out that my profile has been compromised. I since contacted Vodacom, they gave me a procedure from SA to Timbucto to comply with. I did comply. Vodacom since confirmed ********** account on April 2018, however it took another two month for Vodacom to correct my account. I since asked for all the information that was found by the ********** department to be sent to me , as I want to open a ********** care against the employee and the company, till this day, Vodacom has not contacted me no provided me with the information.

I lodge a complain regadint the following. date being taken away as a result of a ********** account upgrade Airtime being provided to me while not have a airtime contract Vodacom failing to provide me with information of the case How did my profile be compromised in by a Vodacom employee at a Vodacom shop with out the realization of this during the processing of the contact.

Vodacom failed me as well as other million customers that uses their network.