Vodacom power to no one

Vodacom fibre is by far the worste client experience that I have had in years. They cannot process an order even when signed, and after a week of calling still no one phoned back. 6 weeks after sending all the paperwork required, they told me that a passport is not acceptable as proof of ID???? Everywhere in the world it is, but not at Vodacom, and they cannot call to tell me this. Then I am told it will take another 6 weeks. Well as a customer of over 20 years, I will now start to migrate all my contracts to cell c or mtn as my contracts come to an end