Vodacom: power to fail. Always

I had decided to give Vodacom a second chance. I tried to take out a contract today but to my disappointment I found out that my previous contract for which I did not receive a phone had not been cancelled. I had then waited for it to be cancelled before I could move forward. The consultant had then put my application through. I had expected this application to be approved immediately or within the hour but to further disappoint me, it hadn't. What was even more ridiculous is that they informed me to resubmit all my documents hours after I had made the application. This meant me driving half an hour to give documents that they had not requested initially. They had not informed the consultant to do so . I had taken this contract as a gift for mother's day, it seems that I will not receive it on time. Vodacom has not compensated me for all my time and money that I have spent chasing after them to get MY contract. And this is not the first time. It seems despite giving Vodacom a chance I will be disappointed.