Vodacom Ports Dept. – No service delivery, no response, no contact number

<p>Have dealt with Vodacom's After Sales contact centre from 01/08/2016, and since 31/08/2016 have been waiting on feedback from an escalation to their Ports Department. <br /><br />I've dealt with Refiloe and Marizanne (both as helpful as they can be) who advised that the Ports Department needs to cancel previously opened port requests for my phone numbers, before these contracts can be activated (I've had the devices for over a month now, and have not been able to use or connect to the Vodacom network). <br /><br />Refiloe and Marizanne also advised that the Ports Department's turnaround time is 24–max 48 hours – that time has come and gone, and I am still waiting on action to be taken. They've also advised that there are NO contact numbers for either me or them to contact the Ports dept., other than by email. <br /><br />Surely this cannot be right, there must be some sort of SLA between Vodacom's internal departments for this to be resolved better? We're not even on their network yet, and am sorely regretting the decision to move to Vodacom, because of this poor, poor service delivery... Hoping this review yields some action!</p>