HL
Hercules L

1 reviews | Active since Dec 2019

26 Dec 2019, 18:56

Vodacom Porting to MTN

I've been trying to port my number from Vodacom to MTN for exactly 2 weeks now but to no avail. I've received both messages from Vodacom stating the porting process has been initiated. So I patiently sat waiting for more than 3 days waiting for the porting process to be completed but still nothing. I then contacted Afrihost who uses the MTN network but all they could tell me is that the process should have been completed by now and they will escalate the process and again I waited for another 48 hours. So needless to say I contacted Afrihost again and they said I should contact MTN themselves and inquire about it. I did just and they said that the problem lies with Vodacom not having released my number. MTN then said they have sent a request that my number be released. But so far NOTHING and I am absolutely fed up at this point in time.

I hope this issue can be resolved soon.

0
Replies (1)
Vodacom
Vodacom's reply27 Dec 2019, 07:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team