Vodacom Porting Procedure

I followed the #JustSwitch procedure on the Vodacom website to port from Telkom prepaid to Vodacom prepaid on the 22nd of July for my number and my husbands. I went into Vodacom Mall of the South and RICA'd the SIM cards.

I went back into the store on 24 July and was assisted by Mpho who resubmitted the porting request for both numbers and provided new SIM cards which were RICA'd.

I went back again into store on 26 July and was told to wait until Monday as the request was pending.

On Monday 29 July my husband lost network on his Telkom sim but the Vodacom SIM card did not have signal. My signal did not change. I called mall of the south on Monday and they advised that the request is still pending due to "technical difficulties" Vodacom is having with Telkom.

I posted on twitter and was told to contact the porting departing. I spoke to Shaun from porting on Wednesday 31 July and he advised that porting requests take 72 hours to be approved and activated for both numbers. I asked him to confirm that it will definitely be actived in 72 hours and he said yes it will.

It is now 72 hours later and the port has still not completed. My husband hasn't had any network on both his SIM cards for 6 days, which is completely unacceptable as he is uncountable for 6 days via any network.

Please escalate this as soon as possible to have the porting resolved. This is truly unacceptable as the porting process is either inaccurate or the team are not aware on how to solve their own procedures