Vodacom Porting Is Near Impossible

Hello Admin,

Trusting that you are well.

I have visited multiple branches of yours in attempt to port my number from a competitor to your network but i always get no joy. Why are you making it difficult port to you?

1. Some of us are working, and only knock off late on weekdays. When one goes later than 16:00 - you tell them them that the porting department is closed.

2. When one goes on weekends, you tell them that the port department does not work on weekends.

3. When one wants to buy their own new Vodacom sim card and port themselves through self services - you tell them you do not allow that.

4. When one does visit you during porting hours - you tell that that they would still need to visit again the following day. Why does one action need a process lasting over two days? So one needs to get excused for 2 days at work? What an inconvenience this is.

Please understand that your customers are hard at work and we do not have time to be visiting branches all day everyday. Please reconsider your porting processes.

A disappointed potential customer,

Kgomotso