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altaaf D
1 reviews | Active since Mar 2014
26 May 2019, 14:30
Vodacom porting department Is a joke
I have called vodacom port in service about 5 times already with 5 different people all giving me different stories...been trying to port back to vodacom from mtn.
The first time I called I was told within 72 hours my number will be active because the technicians are currently handling it..the next time I was told pull out the sim for 24hours..the next time I am told my number is still on the mtn service they cannot help me..are people even looking on the same system?
It's been 1 week and all I want is for my number to be back on vodacom so I can use it..currently it's been inactive for the last week with no closer to this matter being resolved
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
26 May 2019, 16:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply26 May 2019, 16:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
28 May 2019, 14:17Dear Altaaf,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply28 May 2019, 14:17
Official
Dear Altaaf,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
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altaaf D's updateReviewer Update
28 May 2019, 14:29Ashwin from vodacom you are a star
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altaaf D's update28 May 2019, 14:29
Reviewer Update
Ashwin from vodacom you are a star
