Hellopeter
Share Your Experience
AG
Anthony G

1 reviews | Active since Apr 2017

15 May 2018, 11:35

Vodacom porting department an absolute joke!!!

I have been trying to port to Vodacom for 2 weeks now. Even my original Hellopeter complaint is now just ignored!!!!!!! Someone was supposed to assist with the process and that was a week ago - heard nothing!!! Now it appears that my number has been ported to vodacom but no-one knows how to register it onto a new sim card. I mean really, does anyone at Vodacom know how things work, or what to do. It's an absolute circus ....

0
Replies (2)
Vodacom
Vodacom's reply15 May 2018, 12:29
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

AG
Anthony G's update17 May 2018, 14:12
Reviewer Update
RJ, This issue is yet to be resolved!!! I am actually on the point of giving up because it appears that no-one at Vodacom knows what to do. It is mind boggling!!! Apparently my number has been ported and now no-one knows how to register it onto the new sim card. I am flabbergasted to say the least .... The poor girl at Vodashop La Lucia has been going out of her way to assist me but it appears there is a distinct lack of support from your technical division. Pascal calls and only shouts but offers no assistance. I am now wondering whether I just stay at FNB or go to MTN because this has now become embarrassing for you guys.... Also the fact that my last complaint on Hellopeter just goes un-resolved!!!!