Vodacom porting a shame of highest order

I have been trying to port from Telkom to Vodacom since 05 July 2019 and up today its not yet done. I was sold prepaid simcard at Vodacom shop twice only to be told that by customer care that I was sold the wrong simcard (they said simcard must not have free WhatsApp). Its clear that staff at the shop are not fami**** with the requirements. In some instances customer care does not mention the issue of wrong simcard instead they blame the delays on the contract that ended in 2016 with Vodacom.This further shows that even the customer care department is equally ***********.