AK
Alan K
1 reviews | Active since Jan 2020
04 Jan 2020, 17:08
Vodacom Porting
I have been trying to port back to Vodacom. I was told that the porting process was done but i can only receive Vodacom calls and SMSs. I have tried about 4 different Vodacom outlets since November to get the issue sorted, but nothing has been fixed. They keep telling me they will escalate it but it has not been resolved to date.
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Replies (2)
Vodacom's replyOfficial
05 Jan 2020, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2020, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2020, 19:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2020, 19:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,