Hellopeter
Share Your Experience
MP
Melissa P

1 reviews | Active since Oct 2018

06 Oct 2018, 23:03

Vodacom portfolio increase

Vodacom is one of the worst companies. No customer service, just pathetic. I have been a Vodacom customer for the past 24months and never missed a payment. Upon wanting to do an upgrade yesterday I got told that I need to have a portfolio increase. I went to two vodacom stores in Tygervalley who could not assist me. I was told to call myself. After holding the line for about 30 minutes the buck got passed from one agent to the next with no assistance. This is the worst service ever experienced. As long as my money gets taken that is good enough but when it comes to customer service Vodacom has no etiquette and could not resolve my issue. I still have not been helped. Consider yourself losing a customer Vodacom as I am cancelling both my contracts with immediate effect.I would not recommend your company or network to anyone.

0
Replies (3)
Vodacom
Vodacom's reply07 Oct 2018, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Oct 2018, 11:32
Official

Dear Melissa,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

MP
Melissa P's update07 Oct 2018, 13:29
Reviewer Update
The query has not been resolved. The phone call you made was total waste of time with the person not knowing what he was speaking about. Secondly a person from the wrong department called who didn’t even know what was going on. Don’t dare say anything has been resolved. Your customer service is pathetic and I will be canceling my contracts. I will never recommend this company. Bad service is a I can say.