JV
Jaco V
1 reviews | Active since Sept 2012
08 Jun 2018, 08:59
Vodacom portfolio increase
I am due for an upgrade but apparently my portfolio is too low, so I can't get anything on an upgrade. Then a Cellucity branch asked for a portfolio change and it was rejected by Vodacom. I need to know why [1] and if I can't upgrade can I [2] cancel the contract as it means zero to me now. Can anyone assist???
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
08 Jun 2018, 09:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2018, 09:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,