Vodacom ported my number to a contract no. in error and refuse to assist

2 days ago I went to Vodacom Fourways Mall to take out a new contract. I was assisted by Willard. I advised that I wanted to port my no. to Vodacom but have another no. too He immediately ported my current no. to Vodacom before processing the application which I thought was in order only to find out after everything was said and done he did not. He converted my no. To a contract no. with no second no.

I advised that I needed the second no. for businesses purposes and he said he'd need to cancel the whole contract and start over. I spent more than 5 hours at the store.

Him and the manager promised to process everything the following day and deliver the phone. It did not happen.

I'm now sitting with a phone without network. I can't load airtime and can neither conduct business nor be in touch with anyone. I have no working phone.

I called several times to get assistance to the store, to a cellphone number Willard provided, to call centres, went on Twitter but no Vodacom won't assist.

It's a shame. I'm yet to receive more disgusting, putrid nonchalant, uncaring and pathetic service