KM
Kevin M
1 reviews | Active since Oct 2019
11 Nov 2019, 16:00
Vodacom Port mess
my number was ported without my permission . I lodged a reverse on the 4th of November 2019 and was told to take out my sim and put it back next Monday (11/ November 2019. I did that but it is still not working. I then called again and was told to take out sim for two hours i did and i am still waiting. Why did it take seven days to reverse something that i did not request? with so much ***** in the country how am i safe? i googled and realized that this problem has been around for years but it is still continuing.
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Vodacom's replyOfficial
11 Nov 2019, 16:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2019, 16:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Nov 2019, 10:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply18 Nov 2019, 10:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team