Vodacom Port

In December 2018, I had taken my brother in law to Vodacom Cape Gate as he was to port to Cell C. He had a contract with Cell C which had reached the termination date and was to be on prepaid. He was advised that a balance was outstanding, which he paid immediately. He was advised that he was now able to port with Cell C. He did the port at the Cell C Cape Gate branch. To date no port was performed. Today (10 August 2019), he was at Cell C Cape Gate as he had been prepaid on Vodacom for the past eight months. Cell C did the necessary on their system and the system stated that Cell C was still waiting for the December port to be completed from Vodacom. He was advised to check the matter at Voda4U branch in Cape Gate. At Voda4U the system could not perform anything as he was advised to contact the Vodacom Port section. Since December 2018 the Vodacom Port department has not completed the port to Cell C and now the Port can still not be processed due to incompetence at the Vodacom Port Section. Will this matter be resolved?